Shame on you Virgin Media

So my television went on the blink last week and I arranged for an engineer to come out the following weekend. I arrived home on Friday to be met by a very distressed June who informed me the phone rang and a "computerised voice" from Virgin Media confused her and asked her to press buttons.

Now, June suffers from Alzheimer's Disease and cannot turn the heating on and off or even the television so I understand why this was such a trial for her. I immediately rang Virgin Media only to be told June had cancelled the appointment! I explained her condition and asked why they had phoned in the first place and tried to arrange something so this would not happen again. VM were most unhelpful to say the least and when I suggested that their system needs reviewing they became even more rude.

It is not just the hundreds of thousands of dementia sufferers that could fall foul of automated calls but also children and a whole host of other minorities. I asked VM to remove my landline number and replace it with my mobile as I only use the landline to ring June and refer all other callers to my mobile - VM refused!

I paid for a television repairer to come out and sort the problem but shame on Virgin Media for their lack of understanding

A to Z of almost Everything (sixth edition) selling well

I received an email from the Telegraph today informing me that the A to Z of almost Everything had just become their best-selling book, overtaking Mary Berry herself - exalted company indeed.

It probably tells us something about the human spirit that despite my ongoing struggles with June's Alzheimer's, my heart problems and the death of two friends, Ian Prebble and Mike Carter (both from pneumonia), this news offered some succour.

Alzheimer's is a dreadful undignified disease and all I can say is June remains dignified - a woman who has spent her whole life spreading love to others and known by so many in Crawley as the smiley Welsh lady from the greengrocers and the hospital maternity.

My health is fine really albeit a little rundown. I had a cycle accident in December which set me back and then I contracted the Norovirus and a general virus which led to a routine ECG which showed my arrythmias had become dangerous. My GP insists I need another heart ablation and has put me on warfarin but I am holding out for the op until I see my specialist, the wonderful Dr Gandhi.

I was best man at Ian's first wedding in the 1980s. He was a great friend and training partner who was stricken by Parkinson's Disease a few years ago and had been in hospital since early December with the common complication of not being able to swallow (dysphagia).

Mike was a faithful friend of my fathers. He was husband to the lovely Megs, who is the sister of the equally lovely Beryl, my father's partner. Mike was one of those guys you couldn't help but like, quiet, unassuming and constant.

Ian was in his early sixties and Mike his late seventies.